Why Brightspeed?
Previous CenturyLink customers: Welcome to Brightspeed.
Secure, reliable internet across 20 states
Growing customer support team
No annual contracts or hidden fees
Simple.
Brightspeed aims for a simplified customer experience, so you’ll never experience hidden fees or extra charges.
Simplified billing structure: Bills are set at the same price every month.
No confusing bundles: No hidden pricing when combining services.
No contracts: Add or remove services without penalties or early termination fees.
Bold.
Brightspeed has a vision—we want to provide high-speed internet to areas in the U.S. that don’t always have their internet needs met.
Dependable. Brightspeed offers affordable and reliable internet to match your lifestyle.
Accessible. We advocate for high-quality services for rural and suburban communities.
Secure. With Brightspeed, you can play online games, stream videos, pay bills, and browse with ease.
Approachable.
At Brightspeed, we pride ourselves on helping our customers with whatever they need.
Increased staffing: We want to have a robust customer service team to deliver the best support possible to our customers.
Availability: Our support agents aim to answer your questions quickly and efficiently so you can get back to your life.
Responsibility: You'll get the help you need as fast as possible—without passing you around to other departments.
Frequently asked questions.
Will my service be interrupted when I switch to Brightspeed?
If you are in a territory that is switching from CenturyLink to Brightspeed, there may be short service interruptions.
If you are a new Brightspeed customer switching from another provider, service interruptions depend upon the cancellation of your old service and the start of your new service.
Will I need new equipment as a Brightspeed customer?
When switching to Brightspeed service from another provider, you will need Brightspeed-compatible equipment. You can lease or purchase modems and gateways when you sign up, and the equipment will be provided at your installation.
Will my home phone number change if I switch to Brightspeed?
There is no guarantee you can keep your home phone number when switching your service to Brightspeed. However, many providers will allow you to port your number to your new provider. To improve the chances you’ll keep your phone number, don’t cancel your current phone service before Brightspeed installation. Contact your provider and let them know you’d like to port your number to Brightspeed.
Who is Brightspeed?
Brightspeed is an internet service provider bringing the latest in internet and home phone technology to 20 states across the Midwest and Southeast U.S. To see if we provide service to your home, visit our availability page and enter your ZIP code.
Is Brightspeed the same as CenturyLink?
No, Brightspeed is not the same as CenturyLink. Brightspeed is a new internet service provider that took over CenturyLink's copper and fiber internet operations in several areas. While CenturyLink still operates in certain regions, Brightspeed is focused on expanding and improving internet services, especially fiber, in the areas it now serves. If you were a CenturyLink customer in one of those regions, your service may have transitioned to Brightspeed.