Category: Customer Service

Making sure your Brightspeed bill is up-to-date and paid is essential for preventing any pesky service interruptions. Brightspeed offers three easy ways to check the status of your bill—online, through your account portal; via the Brightspeed app on your mobile device; and over the phone with one of our customer service representatives. See the resources below for detailed instructions on how to check and pay your Brightspeed bill.

How to pay your bill online

To pay your Brightspeed bill online, you will need a MyBrightspeed account. This is easy to set up, and if you need assistance creating your online account, customer service reps are available for online chat to get you started. 

Once you have your MyBrightspeed account, paying your bill online is quick and easy.

1. Log in to your account. Visit https://myaccount.brightspeed.com/uni-login and log in using your service address or the phone number associated with your account as your username, along with a password. 
2. Go to the Billing page. Once you’ve navigated to the Billing page, what you see will depend on your account type. If you have a prepaid account, you won’t see any options. If you do not have a prepaid account, you’ll see Account Balance, View Current Bills, View Previous Bills, and Billing Setting options, as well as a Pay Now button.
3. Make your payment. Click or tap the Pay Now button. If you’ve made previous payments, your credit or debit card or e-check bank account information should already be populated. If not, enter a payment method, including card or account numbers and billing address. After entering your details, confirm the payment.
4. Set up auto-pay (optional). To ensure you make your monthly payment, consider setting up auto-pay, a feature that deducts the amount due from your account each month. We recommend this for all customers.

How to pay your bill in the app

To pay your bill in the Brightspeed Internet app, you’ll need to set up your MyBrightspeed account using your service address or phone number. Once you have your account, you can access it via the mobile app.

1. Download the app. Download the Brightspeed Internet app from the Google Play Store or App Store. Install it and open it on your phone.
2. Enter your login information. Using the username and password from your MyBrightspeed account, enter your information to access your account via the mobile app.
3. Make Payment or visit Billing section. On your home screen in the app, you’ll see your current account balance with a yellow button below with the option to Make Payment. You can also navigate to the Billing section from the bottom menu of any screen. You can make payments from your home or Billing screen.
4. Make your payment. If you’ve made previous payments, your credit or debit card or e-check bank account information should already be populated. If not, enter a payment method, including card or account numbers and billing address. After entering your details, confirm the payment.
5. Set up auto-pay (optional). As in your account dashboard online, you can enable auto-pay from the mobile app.

Taking care of a late payment

You will receive a late fee if you miss a payment. We recommend setting up auto-pay in the app or on the Billing page of your online account dashboard to prevent any late payments, but if you’re in a situation where you can’t pay your bill, there are payment plan options available. Visit Brightspeed’s Payment Plan Tool to split bills into up to three payments to get back on track.